Suppawt Terms of Service
Our T&C’s
Last Updated: 2 December 2019
Suppawt (hereafter referred to as “Suppawt”, “we”, “us”, or “our”) provides the Suppawt Platform including a suite of software applications and websites that enable Pet Owners to find Pet Sitters that want to provide housing for Pets and/or other Pet Services. The Suppawt Platform was set up to help provide Users with a means of offering and booking such Pet Services.
By making use of or accessing the Suppawt Platform, you (hereafter “You” or “Your”) agree to comply with and be legally bound by the following Terms of Service (“Terms”), whether or not You register as a User. For this reason, it is important to review the following Terms carefully. These Terms constitute a legally binding contract between You and Suppawt, under which we agree to maintain the Platform and to respect these Terms.
If You do not agree to these Terms, You must not use the Platform in any way, including without limitation to contact, communicate with, or otherwise obtain information from Users via the Platform.
The Platform is intended solely for persons who are 18 years of age or older. By accessing or using the Platform You represent and warrant that You are 18 or older. We only allow minors on the Platform if they have specific consent from a parent or guardian, and if such parent or guardian has provided Suppawt with their proof of identity. The account created on the Platform is then shared by the minor and their parent / guardian and should expressly state that the parent / guardian vouches and takes full accountability for the actions of the minor.
Each User agrees that a binding contract is created between each Owner and Sitter when a Pet Service is booked through the Platform. Any such agreement between Users is on these Terms and any other applicable terms in the relevant Booking.
THE PLATFORM AND OUR SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH SITTERS MAY SET UP LISTINGS FOR PET SERVICES, AND OWNERS MAY FIND, INITIATE, AND BOOK THESE PET SERVICES.
YOU ACKNOWLEDGE AND AGREE THAT SUPPAWT IS NOT A PARTY TO ANY AGREEMENTS BETWEEN SITTERS AND OWNERS. SUPPAWT HAS NO CONTROL OVER, AND IS NOT RESPONSIBLE FOR, THE ACTIONS OR OMISSIONS OF SITTERS, OWNERS, PETS, OR ANY OTHER USERS OF THE PLATFORM OR PET SERVICES. SUPPAWT DISCLAIMS ANY AND ALL LIABILITY IN THIS REGARD TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Contents
Key Terms
Disclaimer and Liability
Modifications to these Terms
Compliance with Laws
Relationship
How the Suppawt Platform Works
Property Damage
Risk Management
Fair Conduct and Use of the Platform
Feedback
Links to Third Party Sites
Third Party Advertising & Analytics Cookies
Termination and Account Cancellation
Intellectual Property Rights
Information and Confidentiality
User Generated Content
Miscellaneous
Interpretation
Contact Details
1. Key Terms
“Account” – a record of information about a person created when this person completes the registration process on the Platform;
“Booking” – the engagement of a Sitter by an Owner via the Platform with respect to the provision of Pet Services, on the terms specified by the relevant Owner and Sitter in the Platform’s booking process and these Terms.
“Content” – text, graphics, images, music, software, audio, video, information, compilations, documents, data or other materials;
“Fee” – the dollar amounts charged by Suppawt and payable to Suppawt by Users with respect to a Booking, including without limitation Our Service Fee and the Booking Fee;
“Listing” – the listing by a Sitter on the Platform of a Pet Service the Sitter is offering to provide to Owners, subject to the completion of a Booking;
“Mobile Applications” – any mobile application made available to Users with respect to Our Services and the Platform;
“Owner” – a person who completes Suppawt’ Account registration process as an owner as set out on the Platform and searches for and/or books Pet Services via the Platform;
“Our Services” – the services, information and resources provided by Suppawt through the Platform;
“Pet” – the dog, cat, bird, rabbit, guinea pig and/or other pet with respect to which the Owner is seeking and or books Pet Services;
“Pet Services” – services provided by Sitters to Owners pursuant to a Booking, including without limitation the provision of housing of Pets and other Pet related services;
“Pet Service Fee” – the Fee payable by Owners to Sitters for the provision of Pet Services pursuant to the relevant Booking. Also sometimes referred to as “Sitter Total”;
“Platform” – a suite of software applications and websites that enables Owners to search for and book Pet Services offered by Sitters. It encompasses both the Site and Mobile Applications;
“Profile” – that part of the Account that is visible to Users;
“Site” – any site made available by Suppawt with respect to the Platform, including specifically Suppawt.org.au;
“Sitter” – a person who registers a Suppawt Account and creates a Listing or otherwise offers to provide Pet Services via the Platform;
“Stay” – the number of days, nights and/or sessions during which a Sitter provides Pet Services and otherwise looks after a Pet at the location specified in the Booking;
“Third Party Providers” – Suppawt’ third party agents, contractors, distributors, merchants or sponsors or any User (including providers of medical or other services in respect of a Pet);
“User” – a person who creates an Account or otherwise uses the Platform or Our Services;
“User Generated Content” – a specific type of Content, that is submitted or uploaded by a User on the Platform; and
“Withholding Period” – the period of 72 hours following the date specified in the relevant Booking for the completion of the Pet Services pursuant to that Booking;
“You” – a person who accesses or uses the platform, whether or not as a User, Sitter, Owner or Provider.
2. Disclaimer and Liability
Disclaimer
Suppawt, including its partners, agents, contractors, officers, directors, shareholders, employees, and other third parties associated or involved in running the Platform, to the maximum extent permitted by law, disclaim all liability and responsibility for, and You agree to release us from, any damage or loss that might be suffered by You, any User or any other third party caused directly or indirectly by Our Services, the Pet Services or any other use of the Platform (including without limitation interactions with third parties facilitated by the Platform) INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.
Dealings with other Users
You acknowledge that You are solely responsible for any relationship, agreement or arrangement between You and another User, and enter any transaction or dealings with another User at your own risk. Users accept liability for any decision made or action taken in reliance on any information contained or omitted from the Platform. We are not a party to any agreement or arrangement entered into by or between the Users.
We are not responsible for resolving or dealing with any disputes, disagreements or matters in relation to any dealings between Users, and we are not obliged to be involved in such disputes, disagreements or matters in any way. If You have a dispute with one or more Users, you release us (and our directors, employees and agents) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
3. Modifications to these Terms
Suppawt reserves the right to change these Terms at any time, including with respect to the Fees. Before changing these terms, Suppawt will try to give Users notice of such change by way of update before they take effect, although this may not always be possible. Please check our Platform regularly for updates. Such modifications will be effective immediately upon posting (or if a date is specified in the notice, that date). The Terms of existing Bookings and other orders through the Platform shall be upheld by Suppawt. Continued access or use of the Platform shall be deemed conclusive evidence of Your acceptance of the modified Terms.
4. Compliance with Laws
When accessing or using the Platform or Our Services, and providing or using Pet Services, You must comply with all applicable local, state, national and international laws and You are responsible for obtaining all necessary licenses and permits. You are also solely responsible for complying with any and all applicable tax laws and regulations that apply to Your activity on the Platform. This includes the payment of tax on any amounts collected for Pet Services provided.
Without limiting the preceding paragraph, it is Your sole responsibility and obligation to comply with any applicable laws relating to the Pet Services, including without limitation with respect to the boarding of animals and the keeping of animals at private residences, including any applicable state and federal companion animal legislation and the local council regulations and by-laws.
EACH USER IS SOLELY RESPONSIBLE FOR OBTAINING ALL PERMITS, LICENCES AND OTHER PERMISSIONS REQUIRED TO OFFER OR PROVIDE ANY PET SERVICES. Suppawt ASSUMES NO RESPONSIBILITY FOR A USER’S FAILURE TO OBTAIN SUCH PERMITS, LICENCES OR PERMISSIONS OR OTHERWISE COMPLY WITH ANY APPLICABLE LAWS, RULES OR REGULATIONS.
5. Relationship
You acknowledge and agree that nothing in these Terms or Your use of the Platform, Our Services or the Pet Services creates a relationship of principal and agent, employer and employee, partnership or joint venture between Suppawt and any User, and that You must not represent to any person that You are authorised to exercise any responsibilities for or on behalf of Suppawt.
Suppawt is not an employment service and does not serve as an employer of any user, nor is Suppawt in the position to provide any tax related advice. As such, Users are solely responsible for any tax, withholding or reporting, including, but not limited to, unemployment insurance, social security or payroll withholding tax or income reporting in connection with any Pet Services provided by Sitters.
You understand and agree that if Suppawt is found to be liable for any tax, withholding tax or reporting obligation in connection with any Pet Services provided or received by You, then You will immediately reimburse and indemnify Suppawt for all costs, expenses and liabilities (including any interest and penalties) relating to the same.
6. How the Suppawt Platform Works
The Platform can be used to book Pet Services provided by Sitters. These Pet Services are shown on the Listings on the Platform. Users may be required to provide personal information, including without limitation about their homes and their Pet(s), and may need to nominate a bank or PayPal Account. Each Sitter can set the details and prices for the Pet Services only in accordance with the parameters allowed by the Platform. It is possible to view Listings as an unregistered visitor to the Platform. If You want to book Pet Services provided by the Platform or set up a Listing for Yourself, You need to register first in order to create an Account.
Each Sitter must provide the Pet Services in accordance with the relevant Booking, and each Owner must pay the Booking Fee and the Pet Service Fee pursuant to that Booking via the Payment Gateway.
Suppawt connects Owners and Sitters as set out in these Terms. However, Suppawt plays no role in the agreements between Owners and Sitters with regards to the provision of Pet Services. Owners and Sitters are solely responsible for such agreements.
The Owner is obliged to pay the Pet Service Fee and the Booking Fee applicable to a Booking using the Payment Gateway at the time both the Owner and the Sitter have agreed on the Booking made through the Platform. The Pet Service Fee paid by the relevant Owner will be retained by Suppawt until the completion date of the relevant Booking in accordance with these Terms. Subject to the Withholding Period, Suppawt will transfer the relevant Pet Service Fee, less Our Service Fee, to the Sitter’s nominated bank or PayPal account, after the Sitter has submitted a redeem request for payment (such payments are only made by Suppawt on Mondays, Wednesdays and Fridays).
Each Sitter acknowledges that, notwithstanding that the relevant Withholding Period for a Booking may have ended, an Owner may be legally entitled to a refund or other remedy with respect to the Pet Services under any applicable law. To the maximum extent allowed at law, each Sitter indemnifies Suppawt with respect to any and all costs or expenses incurred by Suppawt with respect to such a claim made by an Owner with respect to Pet Services performed by that Sitter, whether before or after the Withholding Period applicable to the relevant Booking.
PLEASE LET IT BE CLEAR THAT Suppawt CANNOT AND DOES NOT CONTROL ANY LISTINGS OR PET SERVICES. Suppawt IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND PET SERVICES PROVIDED BY OR USED BY USERS. EACH OWNER USES THE PLATFORM AND THE PET SERVICES PROVIDED BY SITTERS AT HIS OR HER OWN RISK.
In consideration of each User enjoying our Services:
the Sitter must not provide any Pet Services or similar services to that Owner; and
the Owner must not solicit any Pet Services or similar services from that Sitter,
except through the ongoing use of Our Services and the Platform. You acknowledge that any breach by You of this section would cause harm and damage to Suppawt, and in the event of breach Suppawt reserves the right to suspend or terminate Your access to the Platform and/or Our Services. You acknowledge that the covenants contained in this section are fair and reasonable.
7. Property Damage
You acknowledge and agree that Suppawt does not have any responsibility to reimburse or otherwise cover You for any property damage whatsoever, and You hereby indemnify, release and hold harmless Suppawt with respect to any cost, expenses or liabilities incurred directly or indirectly in connection with any Pet Services, including with respect to any damage of property.
Suppawt is not a party to any agreement between Users pursuant to any Booking, and as such each User agrees that any dispute relating to property damage in connection with Pet Services must be settled between the relevant Users. Each User releases and indemnifies Suppawt with respect to any dispute between Users, including (without limitation) with respect to damaged property. This notwithstanding, Suppawt may elect, in its absolute discretion, to facilitate communication between disputing Users.
8. Risk Management
This clause 14 applies notwithstanding anything in these Terms to the contrary.
Suppawt and its affiliates and Third Party Providers and their respective directors, officers and/or employees (collectively referred to as ‘Suppawt entities’) disclaim all risk of any loss, liability or damage (including personal injury, property damage, or death to any person or animal), which may arise in relation to the User’s use of the Platform, Our Services or the Pet Services (whether arising in breach of contract, tort (including negligence), breach of statutory duty or otherwise), to the maximum extent permitted at law. This disclaimer of loss, liability and damage applies even if the Suppawt entities should have the knowledge or have been advised, of the possibility of such loss, liability or damage.
Subject to the following paragraph, except where expressly provided otherwise on the Platform, all Content and Our Services are provided “as is” and each Suppawt entity disclaims all express or implied representations, guarantees, warranties and conditions (“guarantees”) in relation to the Platform and Our Services, including such guarantees of merchantability, safety, fitness for a particular purpose, title, non-infringement, quality of goods and services (including Our Services and Pet Services), reliability, availability, timeliness, quality, accuracy and suitability, and any guarantee related to the quality of goods and/or services of Third Party Providers and any persons or businesses referred to on the Platform, including such guarantees as may be implied by law. Without limiting the generality of the foregoing, each Suppawt entity disclaims any guarantee that the operation or use of the Platform or provision of Our Services will be uninterrupted, secure, timely or free of errors, viruses or other items of an intrusive nature. Each User acknowledges that none of the Suppawt entities has control over the transfer of data over communications facilities, including the internet, and that the Platform and Our Services may be subject to delays, limitations, and other problems inherent in the use of such communications facilities and no Suppawt entity is responsible for any delivery failures, delays or other damage resulting from such problems.
Nothing in the preceding paragraphs will operate to exclude any guarantee that may not be lawfully excluded. To the extent that a guarantee implied by law may not be lawfully excluded, but liability for breach thereof may lawfully be limited, the liability of each Suppawt entity for breach of each such warranty is limited to one or more of the following (at the discretion of the relevant Suppawt entity) and each User agrees that it is reasonable for the relevant Suppawt entity to limit liability in the following manner:
In the case of services (including Our Services):
the supplying of the relevant services again; or
the payment of the cost of having the relevant services supplied again.
In the case of goods:
the repair of the goods;
the payment of the cost of having the goods repaired.
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the replacement of the goods or the supply of equivalent goods.
Each Suppawt entity disclaims all liability for any incidental, indirect, special or consequential damages which may arise in regards to the use of the Platform, Our Services or the Pet Services (whether arising in breach of contract, tort (including negligence), breach of statutory duty or otherwise), to the maximum extent permitted by law.
To the maximum extent permitted by law, each User assumes, on behalf of itself and all third parties (including minors) who may be exposed to any animal in connection with any use of the Platform, Our Services or the Pet Services, all risk of liability, loss or damage (including property damage, personal injury or death to any person or animal) which may arise in relation to the use of the Platform, Our Services or the Pet Services (whether arising in breach of contract, breach of statutory duty, tort (including negligence), or otherwise). Without limiting the foregoing, each User acknowledges the risks arising providing or receiving Pet Services, including with respect to the risk inherent in dealing with an animal that may not be familiar with or accustomed to any persons (including minors) or property to whom such animal may be exposed.
Each User acknowledges that Our Services and Pet Services facilitated through the Platform are not appropriate for all animals and Pets. Each User acknowledges and agrees that Suppawt is in no way responsible for any determination as to whether Our Services are appropriate or suitable for any Pet, nor are we responsible for any determination as to whether any Sitter is appropriate or suitable for the provision of Pet Services in relation to any Pet.
To the maximum extent allowed at law, Suppawt makes no guarantee, representation or warranty regarding any User Generated Content, including with respect to the accuracy or reliability of any User Feedback, comments or ratings on Sitters on the Platform, nor as to the quality, security or positive features of the Sitter or any location where Pet Services are provided.
Suppawt is not a party in any Booking, agreement or transaction between Users. Suppawt is not responsible for verifying or authenticating any User Generated Content and any other details provided by or about a User on the Platform, including with respect to any insurance coverage held by the User or any medical certifications. Each Owner and Sitter must make available all relevant information reasonably required in connection with the provision of Pet Services, including with respect to any medical issues, allergies or other conditions that may be relevant to the Pet Services.
9. Fair Conduct and Use of the Platform
Users must only use the Platform, Our Services and the Pet Services in good faith and with respect for each other User. Suppawt reserves the right to review, suspend or terminate Your Account or Your access to the Platform if we determine that You have breached or threaten to breach any of these Terms. Without limitation, You must not do any of the following with respect to the Platform or Our Services:
Use or access the Platform for a commercial purpose other than the provision or receipt of Pet Services;
Change, or copy any Content on the Platform, for any purpose other than in the proper use of Our Services or the Platform, such as updating Your Profile in good faith;
Post any misleading, untrue, offensive, malicious or otherwise inappropriate Content on or to the Platform;
Use or access the Platform with the intention to harm, or use that would likely result in damage of any way to any person or animal, as can be reasonably foreseen by a reasonable person;
Take any steps with the goal of bypassing these Terms or to make unauthorized use of the Platform or to avoid any payments that need to be made related to the Platform in accordance with these Terms;
Use the Platform for any purpose that violates any applicable state, national or international laws. This also holds for any use of any Content on the Platform that in any manner violates any applicable laws and regulations (including laws relating to trademark, copyright, confidentiality, telecommunications and/or privacy) or in any way, which may infringe the rights of any person;
Disguise the origin of information transmitted to, through or from the Platform;
Impersonate another person or entity or allow any other person or entity to impersonate You or access Your Account;
Collect information about Users or the Platform or monitor all or part of the Platform or any Content contained on the Platform (whether manually or in an automated manner such as crawling, indexing, deep-linking, page-scraping or any program, other automatic device, methodology or algorithm);
Distribute viruses or other harmful computer code to or on the Platform; or
Otherwise use Our Services or the Platform in a way that was not intended by us.
Users have the right to filter objectionable, defamatory or offensive material. This can be achieved in multiple ways across the Platform. Some of these methods are listed below:
Flagging a User’s profile as inappropriate;
Direct e-mail to Suppawt via contact.suppawt@gmail.com; and
Suppawt will use best endeavours to assess and respond to any complaints related to User Generated Content as soon as reasonably practicable.
Suppawt reserves the right, in its sole discretion, to terminate, cancel, or suspend a User’s Account or access to all or part of the Platform for failing to comply with these Terms. Furthermore, Suppawt reserves the right, in its sole discretion, to delete any User Generated Content that Suppawt considers is inappropriate.
10. Feedback
We welcome any feedback from Users with respect to Our Services. In order to create a fair and impartial representation of Our Service provision, each User agrees to actively engage in Suppawt’ Feedback process and post their honest and impartial Feedback after using Pet Services as follows:
If the User is an Owner, Feedback should be given on each Sitter whose Pet Services the Owner has used; and
If the User is a Sitter, Feedback can be given on each Owner to whom the Sitter has provided Pet Services, as well as the relevant Pet.
In case You fail to do so, Suppawt reserves the right, at its discretion, to terminate or suspend Your registration or Access to all or part of the Platform.
Users are also encouraged to add reviews of other Pet Services that they have used or provided in the past.
11. Links to Third Party Sites
The Platform may have references or contain links to sites controlled by parties other than Suppawt. Suppawt provides these links as a convenience and as interesting information for its Users and, except as expressly stated otherwise on the Platform, and to the maximum extent permitted by law, Suppawt is not responsible for and does not endorse, or accept any responsibility for, the use or content of these third party sites. A User must always be cautious and take reasonable precautions to ensure that each such third-party site is free of viruses or other items of an intrusive nature.
12. Third Party Advertising and Analytics Cookies
Ads appearing on the Platform may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognise Your computer each time they send you an online advertisement to compile non-personal identification information about You or others who use Your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
13. Termination and Account Cancellation
If You breach or threaten to breach these Terms, Suppawt reserves the right to suspend or terminate Your Account and/or Your access to any part or all of the Platform and Our Services at any time without prior notice. If you are awaiting delivery of services (including any Pet Services pursuant to a Booking), Suppawt reserves the right to cancel the delivery of such services. A refund may be issued.
Suppawt may, in its sole discretion and with or without prior notice, without liability to You, with or without cause, and at any time: (a) terminate these Terms or Your access to the Platform, and (b) deactivate or cancel Your Suppawt Account or registration or similar uses of the Platform. Suppawt’ proprietary rights, indemnities, disclaimer of warranties, limitations of liability and miscellaneous provisions shall survive any such termination. Suppawt may provide notice of termination by regular mail or email, but is not obliged to do so. You may cancel Your Suppawt Account at any time by sending an email to service@Suppawt.org.au. However, it is important to note that You are personally liable for any Bookings, orders, Listings or pending transactions that apply to You or charges that You incur prior to Your termination/cancellation. Please note that if Your Suppawt Account is cancelled, we do not have an obligation to delete or return to You any Content that You have posted on or to the Platform.
14. Intellectual Property Rights
We and our licensors (as applicable) own all intellectual property in Suppawt and the Platform, including any updates, enhancements and new features we may provide.
All images/ graphics, information, text, material, software and ads on the Platform are Copyright (c) of Suppawt, its suppliers, partners and/or licensors, unless expressly indicated otherwise. You must not use framing technologies or embed in another website any of the material and Content appearing on the Platform without the prior written consent of Suppawt. This includes electronic, recording, mechanical, photocopying, or other means nor archived or mirrored.
You must not modify, copy or distribute the Platform Content in any way except as expressly provided for on the Platform or expressly authorised in writing by Suppawt. You must not republish, reproduce, distribute, perform, display, post, transmit, or download the Content except as expressly provided for on the Platform or expressly authorised by Suppawt. You may use the Content of the Platform only for the purpose of using Our Services and for no other purpose.
In order for us to allow You to post User Generated Content to the Platform, You (a) assign to us all rights You may have in such Content, this is effective on posting; (b) give us permission to do anything in relation to such Content which, but for such permission, would infringe any moral rights You may have in such Content; and (c) warrant that (i) You have the right to post such Content, and (ii) such posting, and exercise of any rights in such Content by us or any person authorised by us, will not infringe any laws or any rights of any other person.
We give You a personal, revocable, worldwide, royalty-free, non-assignable and non-exclusive licence to use the Platform and any other software provided to You by us in relation to Suppawt. This licence is solely to enable You to use and enjoy Our Services and the Platform and You may not copy, modify, distribute, sell or lease any part of our intellectual property.
We own all trade marks, branding and logos contained in, or relating to, Suppawt and You cannot use them for any purpose without our express written consent.
15. Information and Confidentiality
Suppawt attempts to maintain the accuracy and integrity of the information on the Platform, and tries to moderate User Generated Content such as User ratings. However, Suppawt does not guarantee its correctness, accuracy or completeness. The Platform may contain inaccuracies, omissions or errors. Furthermore, the possibility exists that Users or other persons may make unauthorised alterations or may add Content to the Platform without our knowledge or consent. Suppawt disclaims all liability for any unauthorised alterations to the Platform, to the maximum extent permitted at law. If You believe that information found on the Platform is unauthorised, inaccurate or incomplete, please inform us by sending an e-mail to contact.suppawt@gmail.com
Any personal information You submit to the Platform is governed by our Privacy Policy (for more information please visit our Privacy Policy page). This Privacy Policy applies to all and any information You may provide to the Platform as a User or to receive further information, updates and promotions about and/or related to the Platform. Saved credit card details are held in accordance with the then current policies of our Payment Gateway Provider.
We do not claim ownership of any personal information You send to us, or any other content, data or information that You may provide to us. You will continue to own any and all intellectual property rights in such information. However, You agree to grant us an irrevocable, perpetual, non-exclusive, assignable, worldwide and royalty free licence (with a right to sub-licence) to use, store, reproduce, communicate, publish, display or distribute such information in an anonymous manner. This right continues even if You no longer use Our Services or the Platform. We will only use this information for the purposes of operating, promoting or improving Our Services and the Platform, for developing other products or services, and for any other purposes set out in our privacy policy. This means, for example, that we might use this information to compile statistical information for use in marketing Suppawt, to make improvements to Suppawt, or to develop complementary products or services to Our Services.
If you would like to know more about how we use, store or handle your personal information, please contact us.
Without limiting the foregoing, each User acknowledges and agrees that the Platform may provide their address on a map available to the public. However, Suppawt will endeavor to do so in a way that limits and reduces the ability to locate Users without authorisation.
Each User is responsible for maintaining his/her Account information and keeping the User’s password confidential and for restricting access to his/her Account and such information. Each User is responsible for all activities that occur on his/her Account or otherwise through use of his/her password.
16. User Generated Content
The Suppawt Platform facilitates transactions between Users. This means users will in some way or form, upload, submit, consume or view User Generated Content.
Sitters agree that, upon reasonable request by an Owner for whom they are providing Pet services pursuant to a Booking, the Sitter will use reasonable endeavours to provide photographic updates of the relevant Pet via the Platform or as otherwise agreed with the Owner.
Suppawt occasionally shares User Generated Content with Users and the public, including photos, videos and other User Generated Content. You consent and agree that Suppawt is allowed to publish any such Content on the Platform and across social media including Facebook, Twitter, Pinterest, and other sites determined by Suppawt. You give us permission to do anything in relation to such Content which, but for such permission, would otherwise infringe any moral rights You may have in such Content.
Suppawt also reserves the right to modify, delete or block selected User Generated Content from the Platform. Reasons why this might be done include, but are not limited to, the following examples:
A response to a User complaint of objectionable material that Suppawt deems inappropriate; and
Helping Users set up a Sitter Profile, Pet Profile and writing reviews.
For more information on how User Generated Content should be used (either through the submission or consumption of User Generated Content) please refer to section 10. Good Conduct and Use of the Platform.
17. Miscellaneous
These Terms (together with the Privacy Policy and any Suppawt Rules available on the Platform) form the entire understanding relating to the use of the Platform and any of Our Services or Pet Services provided in relation to the use of the Platform and supersede any prior or conflicting, contemporaneous or additional, understandings. Suppawt reserves the right to change these Terms or policies relating to the Platform at any time, without prior informing You and such changes will be effective upon being posted on the Platform. You acknowledge that these Terms are binding on You and agree to visit this page from time to time to review the then current Terms. Certain provisions of these Terms may be superseded by expressly designated legal notices or Terms published on particular pages of the Platform. These notices may be posted on the Platform from time to time. Your continued use of the Platform after any such postings is considered Your consent to such changes.
These Terms will be governed by the laws of New South Wales, Australia, without regard to its conflict-of-law provisions. All Users submit to the exclusive jurisdiction of the courts of that State for all matters relating to these Terms or the Platform. Any dispute arising out of Your use of the Platform, or the Services purchased on it, will be subject to the exclusive courts of that jurisdiction.
You may not assign any of Your rights or obligations under these Terms without the prior written approval of Suppawt. Any alleged assignment in violation of this section shall be void. Suppawt may assign or renew any or all of our rights or obligations under these Terms without Your consent or notice to You and You agree not to object on any ground to, and at Your cost to sign such documents and do such things as necessary to give effect to, any such assignment or novation. All and any rights not expressly granted herein are reserved by Suppawt.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be severed to the extent necessary to address such invalidity or unenforceability, with all other provisions remaining in full force and effect.
18. Interpretation
The following rules of interpretation apply, unless the context requires otherwise.
Headings are for convenience only, and do not affect interpretation;
The singular includes the plural and conversely;
A gender includes all other genders;
Where a word or phrase is defined, its other grammatical forms have a corresponding meaning;
The words “includes” and “including” are not words of limitation;
A reference to:
a person includes a partnership, joint venture, unincorporated association, corporation and a government or statutory body or authority;
a person includes the person’s legal personal representatives, successors, assignees and persons substituted by novation;
any legislation includes subordinate legislation under it and includes that legislation and subordinate legislation as modified or replaced;
this or any other document includes the document as varied;
writing includes typewriting, printing, lithography, photography and any other method of representing or reproducing words, figures or symbols in a permanent and visible form;
a clause is a reference to a clause of these Terms.
19. Contact Details
Please contact us if you have any further enquiries at:
Suppawt
34 Old Canterbury Rd
Lewisham
NSW 2049
Australia